Archives

Describing the Lives of Boston’s Middle Income Residents: Introducing Qualitative Research into Civic Housing Design At a civic scale it is common to characterize an entire population based on demographics. Income bracket is useful and often tied to meaningful economic patterns. For a housing innovation team working with the city of Boston, understanding how to […]

Experience mapping: Your roadmap to successful applications Experience Mapping is a powerful UX tool/methodology which allows us to validate assumptions and find out where they are wrong. Every journey map holds a wealth of opportunities to better serve your customers or prospects. By understanding user goals, their frustrations, their likes and dislikes, your team can […]

Stop! Collaborate and strategise: Techniques to maximise research impact It’s all too common for UX Researchers to deliver only a portion of the potential that UX research can provide to creating a successful user focused product or service. In this workshop we will provide a framework for formative research that will teach you methods and […]

Solving the Planning Puzzle – Plan your next project with ease! With countless pieces to assemble and no box top to reference, planning a project is an extremely complicated puzzle to solve. As the picture starts to come together, additional pieces are uncovered. So, what should you do when trying to connect requirements of your […]

The Sprint Method: Case Studies of Implementation in a Corporate Environment The Sprint Method, popularized by Jake Knapp of Google Ventures, is a five-day process for answering critical business questions and solving tough problems through design, prototyping, and testing ideas with customers. Our case study explores the application of the method on various projects and […]

Taking a step Bach to see what’s Haydn in plain sight: Lessons on problem-solving, inclusivity, and empowerment from classical music Classical music is generally seen as a bastion of the elite, a sophisticated and esoteric sphere that’s inaccessible to the general public… and so is the design and tech world. From making newcomers feel welcome […]

Enterprise, Agile, and UX: Making It Work Today, Tomorrow, and Beyond Trying to do Agile in enterprise software is challenging – adding user experience design into the mix can seem impossible. However, with good communication and some advanced planning, you can get the benefits of a thoughtful design approach while staying nimble and responsive. This […]

Introducing a NEW UX maturity Metric: The Team Engagement Score (TES) During Usability Testing Product team engagement during usability testing is a critical aspect of creating a great UX, as well as helping an organization move up the UX maturity ladder. The presenters will introduce a new metric called the Team Engagement Score (TES) , […]