Museums have embraced interactive technology – previously hallowed halls of ancient artifacts and priceless artwork are now glowing with electronic screens in the form of digital kiosks or mobile apps in visitors’ hands. How has this shift impacted the nature of the museum’s user experience? Are museumgoers engaged in unanticipated ways, or are they distracted from the true nature of an experience that has existed for centuries? The answer, of course, is, “It depends…”
In a world where physical and digital experiences collide, this presentation will explore what museums and UX can learn from each other. Based on live UX research in museums and beyond, we’ll explore how the cultural sector can leverage UX methods, and how those of us working on more mundane interfaces can learn from the bold explorations of interactivity in museums.