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How to perform an accessibility evaluation Being tasked with an accessibility evaluation is can be daunting. What is the best way to evaluate? What disabilities are the most important? What tools do you need? How long will it take? Where do I start? What does “”accessible”” even mean? These are all questions I asked myself […]

Enterprise UX Research: Strategies for Solving Juicy Problems Enterprise UX isn’t exactly cool, and it’s oftentimes complex and messy. So what’s the draw? Well, once you’ve got the right strategies and tools, enterprise UX problems are downright juicy and fun to solve! This panel brings together enterprise UX experts who will share compelling stories, lessons […]

Taking a step Bach to see what’s Haydn in plain sight: Lessons on problem-solving, inclusivity, and empowerment from classical music Classical music is generally seen as a bastion of the elite, a sophisticated and esoteric sphere that’s inaccessible to the general public… and so is the design and tech world. From making newcomers feel welcome […]

360° Review of Remote UX As a global business leader, IBM is committed to serve its users around the world. Traditionally, the process of design ideation and user research often relied on face-to-face communication with our end-users. However, with a worldwide user and practitioner population, face to face collaboration is not always logistically practical. With […]

Developers in the Mist – Bringing Technology Teams Into the Field for Contextual Research to Build Empathy and Get Developers Thinking About the User First Do you ever ask yourself “Why doesn’t my technology team care more about the user?” Despite numerous presentations, invitations to user sessions, video clips, and other activities, researchers often fail […]

The Basics of Consulting, Freelancing and Moonlighting You may enjoy your UX day job but yearn for something more. Maybe you want to channel your UX skills into some extra money. Or maybe you are ready to quit your job to go off on your own, but are concerned about being able to get enough […]

Switches, Keyguards, Eyegaze Trackers: Designing Device Interfaces for Radical Accessibility How would you design tools to be used by people who can manipulate only a foot or an eye? In February 2016, the Prentke Romich Company, which for 50 years has been making tools to help people who cannot speak, wanted us to redesign its […]

The NCredible Framework: A Transparent Approach to Aligning and Designing Research Studies You’re ready to embark on a qualitative research study. Your team has the chance to investigate people’s behaviors, and you find yourself receiving questions from all directions. The questions sometimes feel haphazard, opportunistic, and misplaced – and put the credibility of research output […]

Demystifying Magic: How UX Research Enables Developers to Build Artificial Intelligence The tech community has seen an uptick in developer tools to help software engineers build artificial intelligence. However, successful tools — especially in a space as complex as AI — will cater to a range of mental models and industries. This talk will describe […]

Museums, Tech, and UX: The Future of the Museum Experience Museums have embraced interactive technology – previously hallowed halls of ancient artifacts and priceless artwork are now glowing with electronic screens in the form of digital kiosks or mobile apps in visitors’ hands. How has this shift impacted the nature of the museum’s user experience? […]