We are currently in an age where numbers garner attention. Wherever we look, numbers surround us: in ROI, in conversion rates, in tight timelines, in reduced costs with chatbots, and beyond. Amid this deluge of numbers, we continue to speedily build products for people. Real people. The people we design for are complex, emotional and often, hard to understand. What are we doing to keep the human element at the center of our organizations? How do we bring our humanity to work to capture the intricacies of being a real person? How do we make sure that we have the appropriate tool set to embrace all aspects of being human?
