Markus studied Business Administration at the Economic University of Vienna with focus on Entrepreneurship and Innovation, Marketing and Tourism & Leisure.
He’s part of USECON since 10 years and has been responsible for more than 150 strategic national and international User & Customer Experience projects since then. Besides managing strategic User & Customer Experience his work also focuses on User Centred Innovation and Customer Experience Monitoring Methodologies. He successfully worked for more than 50 international customers (like A1 Telekom Austria, bwin partygaming, DELL, European Patent Office or UniCredit Bank Austria). Markus is member of a series of special communities, speaker at different conferences, guest lecturer at different universities and publishes regularly in User Experience and Usability magazines and papers.