Michael Ryan Mike is a Principal User Researcher at Liberty Mutual Insurance and works on a variety of mobile and desktop applications for sales and service tasks. Mike has been working in user experience since 1995 for companies including Thomson Reuters, Trend Micro, HP, Staples, Welch’s, Keds, and The MathWorks. He graduated from Bentley University’s Master’s Program in Human Factors and Information Design in May 2008. Mike has taught a Graduate Level course in Mobile Usability at Northeastern University. He is an active member in UXPA Boston and Boston CHI and has presented at the Boston UXPA Conference. He has presented at UXPA International and served as a Session Chair and planning committee member.