William Albert Bill Albert is Executive Director of the User Experience Center at Bentley University, adjunct professor in the graduate program in Human Factors in Information Design at Bentley University and Co-Editor in Chief of the Journal of Usability Studies. Albert has published and presented his research at more than 30 national and international conferences. He co-wrote (with Tom Tullis) the first book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. He also co-wrote (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.